SHIPPING POLICY

Last Updated: September 8, 2026

This Shipping Policy applies to orders placed on Theinfiny.com, operated by Luiz Gustavo Ferreira Dos Santos under the GetTinyPets brand ("we," "us," and "our"). Our store sells pet products, including a dog drying bag.

Please read this policy together with the delivery information displayed before checkout and our Returns & Refunds Policy. Nothing in this policy limits mandatory consumer rights or any binding delivery commitment made for your order.

1) Order Processing Time

Orders are typically processed within 1–5 business days after payment confirmation and receipt of the information needed to fulfil the order, excluding weekends and applicable public holidays.

Processing includes order verification, quality checks, packaging, and dispatch to the carrier. Processing time is separate from shipping/transit time.

High order volumes, stock issues, or operational disruptions may affect processing. If we cannot dispatch within the stated timeframe, we will notify you promptly, explain the delay, and provide a revised dispatch estimate where available and the cancellation options required by law.

For orders covered by the United States FTC's Mail, Internet, or Telephone Order Merchandise Rule, we will provide the required delay notice and opportunity to consent to delayed shipment or cancel for a prompt refund. If the required consent is not obtained, we will cancel and refund the unshipped order as required by that rule. Our payment checks do not postpone any legally applicable shipment deadline.

2) Shipping / Transit Time

Once your order has been processed and handed to the carrier, delivery typically takes 3–12 business days, depending on the destination, route, and carrier.

These transit estimates are additional to the processing time above. Any different timeframe specifically agreed for your order will be communicated before purchase or agreed with you afterward.

Delivery estimates may be affected by high demand, carrier disruptions, customs inspections, weather, or regional delivery limitations. Estimates are not a guarantee of arrival on a particular date, but they do not remove your rights if an agreed or legally applicable delivery deadline is missed.

3) Order Tracking

Once your order ships, we will send a shipping confirmation email with tracking information when available.

Please allow 24–120 hours after dispatch for the first tracking updates to appear. Scans may be delayed while a parcel moves between facilities or carriers.

If tracking has not appeared after this period, stops updating for an unusual length of time, or shows a delivery problem, contact contact.tinypets@use.startmail.com with your order number.

Carrier tracking helps us investigate shipment status. A tracking scan is not, by itself, conclusive proof that you or your designated recipient received the package.

4) Shipping Delays

Delays may result from:

• Carrier service disruptions or logistical constraints.

• Severe weather or high shipping volumes.

• Customs inspections or clearance requirements.

• Local delivery restrictions.

• Incorrect or incomplete address information.

• Failed delivery attempts or missing information needed to complete delivery.

If an order is overdue, contact us so we can investigate with the carrier and explain the available options. Events outside our direct control do not automatically remove our contractual or statutory delivery obligations.

For EU and UK consumers, delivery must generally take place without undue delay and within 30 calendar days of the contract, unless another delivery period has been agreed. If the applicable deadline is missed, you may usually give us an additional reasonable period to deliver and cancel for a refund if we still fail to do so. An additional period is not required where the law permits immediate cancellation, including certain cases where an essential delivery deadline is missed or we refuse to deliver.

Dispatch alone does not remove a statutory cancellation right. Nothing in this policy requires you to waive a legal right to a refund or payment dispute.

5) Address Accuracy

Please provide a complete and accurate shipping address at checkout, including:

• The recipient's full name.

• Street address and any apartment, unit, floor, or building details.

• City, state or province where applicable, and ZIP/postal code.

• Country and a valid contact phone number if required by the carrier.

If you notice an error, email us immediately with your order number and the corrected details. We will try to update the address, but changes may no longer be possible once fulfilment or dispatch has begun.

Customer address errors may cause delays or additional delivery costs. Any charge to correct or resend an order will follow Section 7 and applicable law. We remain responsible for errors made by us and for carrier issues for which we are legally responsible.

6) Failed Delivery & Returned Packages

An unsuccessful delivery may result in the parcel being held for collection, redirected, or returned to a carrier or fulfilment facility.

Please follow legitimate collection or delivery instructions and contact us promptly if you cannot receive the parcel. We will help establish its location and the available redelivery, reshipment, or refund options.

Redelivery depends on the parcel remaining available and the carrier's service conditions. If the problem was caused by us or by a carrier for whom we are responsible, we will arrange the remedy required by law without charging you to correct that problem.

If you want to cancel an order, send us a clear cancellation notice. Refusing or failing to collect a package may not, by itself, communicate a valid cancellation request. Statutory cancellation rights remain available where applicable.

7) Reshipment Fees

Where a delivery failure is attributable to incorrect information supplied by the customer or another customer-caused issue, we may ask the customer to pay reasonable, documented reshipment costs where permitted by law.

These may include a new shipping label, a carrier redelivery charge, or necessary return-handling costs. We will explain the reason and amount before asking you to agree to a paid reshipment. We will not impose an undisclosed penalty or charge for a problem we are legally responsible for resolving.

A reshipment fee covers the agreed logistics service; it is not payment for a new product. A paid reshipment will be arranged after you confirm the delivery details and pay the agreed fee.

Declining a paid reshipment does not remove any refund or cancellation entitlement you have under applicable law.

8) Deadline to Confirm Reshipment Details

If additional information or an agreed reshipment payment is needed, we will contact you using the details provided with your order and specify a reasonable response deadline. We will also explain any known carrier collection or storage deadline that may affect recovery of the parcel.

If you do not respond, the carrier may return the parcel or handle it under its applicable unclaimed-parcel procedures. We cannot guarantee that it will remain available for redelivery after the carrier's deadline.

Missing a response deadline does not automatically cancel mandatory consumer rights or entitle us to retain the full order payment. Any remaining delivery, refund, or cost obligations will be assessed under Sections 7 and 9 and applicable law.

9) Unclaimed Packages

If a package remains unclaimed, we will review the delivery attempts, address details, communications, and carrier records to determine what happened.

An unclaimed status does not automatically mean that the customer has abandoned ownership or forfeited the purchase price. A carrier's decision to return, dispose of, or destroy a package does not, by itself, settle our refund obligations.

Where the customer caused the failed delivery, a free reshipment may not be available. Any lawful deduction from a refund must reflect costs we are entitled to recover, be explained to the customer, and respect statutory cancellation rights. We will not charge twice for the same cost.

10) Lost, Stolen, or "Delivered" but Not Received Packages

If tracking says Delivered but you have not received your order, please:

• Check the stated delivery location, mailbox, parcel locker, front desk, or other relevant delivery area.

• Ask household members, neighbours, or building management whether they accepted it.

• Contact us at contact.tinypets@use.startmail.com with your order number and the delivery details.

You may also contact the local carrier for immediate assistance, but you do not have to resolve a carrier claim yourself before contacting us.

Please report the issue preferably within 48 hours of the delivery scan, or as soon as you reasonably can. This is a request to help us investigate promptly, not a deadline that removes your legal rights.

Where we arrange delivery, we bear the risk of loss or damage until you, or a person you designate other than the carrier, physically receive the goods. A different rule may apply where you independently appoint a carrier that we did not offer, to the extent permitted by law.

We will investigate missing or disputed deliveries and provide any replacement, refund, or other remedy required by law. We will not reject a claim solely because tracking shows "Delivered," and a carrier investigation will not postpone a remedy beyond a legally applicable deadline.

Theft occurring after valid delivery and transfer of risk is assessed according to the delivery circumstances, any applicable protection service, and the law. A free replacement is not automatically available in every such case.

11) International Shipping, Duties & Taxes

Available destinations and delivery options are shown at checkout. Cross-border shipments may be subject to customs inspections, import duties, taxes, or clearance charges, depending on the dispatch country and destination.

The price and checkout information will identify applicable charges collected by us. Where charges may instead be payable by the recipient, we will disclose this before purchase, including their amount or calculation where required and reasonably available.

You are responsible only for charges allocated to you in accordance with the disclosed purchase terms and applicable law. This policy does not transfer to you taxes or charges that we are legally required to bear or collect.

Customs procedures may affect transit times. They do not automatically remove rights relating to non-delivery, cancellation, or refunds.

12) Areas With Delivery Limitations

Some destinations may have restricted service, longer transit times, or limited tracking.

If we identify a material delivery limitation affecting your order, we will contact you promptly and explain the available options. These may include agreeing to a revised delivery period or cancelling for a refund if we cannot provide the agreed service.

Accepting an explained delivery estimate does not waive mandatory rights or release us from responsibility for delivering your order as agreed.

13) Shipping Fees

Shipping fees, where applicable, are displayed before you complete payment.

For voluntary change-of-mind returns, original shipping fees are generally non-refundable, subject to our Returns & Refunds Policy and applicable law.

For EU and UK consumers validly withdrawing from the whole order under statutory cancellation rights, we refund the standard outbound delivery cost as required by law. The additional amount paid for an express or premium service above our least expensive standard delivery option need not be refunded where the law permits. If standard delivery was free, there is no separate standard delivery fee to reimburse.

If we cannot fulfil an order, or you are entitled to cancel because of our failure to deliver, we will refund the amounts required by law, including delivery charges where applicable.

Return shipping costs and any optional shipping protection fees are addressed in our Returns & Refunds Policy. Purchasing optional protection is not a condition of exercising mandatory rights concerning lost, damaged, or undelivered goods.

14) Contact

For shipping questions or delivery problems, contact:

GetTinyPets
Operated by: Luiz Gustavo Ferreira Dos Santos
Website: Theinfiny.com
Email: contact.tinypets@use.startmail.com

Please include your order number and a brief description of the issue.

For returns, contact us for the correct address and instructions under our Returns & Refunds Policy. We provide these when a voluntary return is approved, or promptly following a valid statutory withdrawal notice. Statutory withdrawal does not require our prior approval.